RETURN POLICY-Getcustomneonsigns

For fully custom/bespoke pieces we can't accept cancellation or returns after payment due to change of mind unfortunately, as all pieces are one off made to order. All sales are final once placed on site. If your piece is faulty or has any error, of course we can accept a return or replacement for you.

For pre-set designed signs, we can accept a return within 14 days of receipt if the product is unused and is in the same condition and packaged like when it was first received.

In the very unlikely case of your piece arriving broken or faulty, you have 14 days from the day of tracked delivery to let us know via email at support@getcustomneonsigns.com and we will deliver a replacement free of charge.

We offer a 12 month guarantee on all pieces, so if your piece breaks or stops working in any way during this period just let us know and we will replace it free of charge! :)

If your order initiates a refund, the refund will be returned to your payment account within 1-3 working days. Please check carefully.

If you need any more help whatsoever, please don't hesitate to contact our team via email at support@getcustomneonsigns.com.